We constantly update this section to anticipate your needs and offer the most up-to-date information, making it a go-to reference for your convenience. If you can’t find the answer you’re looking for, our dedicated support team is always ready to assist you further.
Can I cancel my subscription anytime?
We value your freedom and offer you the flexibility to cancel your subscription at any time. Your needs might evolve, and we understand that circumstances change. With our customer-friendly approach, you’re in control of your subscription journey. No strings attached – simply inform us when you’re ready, and we’ll ensure a hassle-free cancellation process that respects your choices.
Do I need to pay the joining fee again as a returning customer?
Our one-time non-refundable $150 setup fee is a unique offering that brings convenience and value to your experience. Once paid, this fee covers the initial setup costs, ensuring you get started smoothly. What sets this fee apart is that you won’t need to pay it again if you decide to take a break and later choose to rejoin us. It’s a token of our commitment to you.
Is there any trial version of your service?
We firmly believe in offering a transparent and valuable experience, which is why we do not provide trials. Trials often only scratch the surface of our full suite of services and might not fully showcase our capabilities. Instead, we stand by our commitment to your satisfaction with a 30-day money-back guarantee. This comprehensive approach allows you to explore our offerings thoroughly, reassuring you that your investment is backed by our dedication to your contentment. We believe that this approach, rather than trials, ensures you have ample time to assess the benefits and make an informed decision that aligns with your needs.
How long does it take to onboard with you?
Experience swift on-boarding with our streamlined process, ensuring you’re up and running within just 2 days. Our efficient approach guarantees that you can start benefiting from our services without unnecessary delays. With expert guidance and seamless coordination, we make sure you transition smoothly and swiftly, maximizing your time and minimizing disruptions to your operations. This time frame allows us to thoroughly assess your requirements, tailor our services, and provide personalized guidance, resulting in a well-prepared and successful launch.
I purchased a subscription what is the next step?
After subscribing, our welcome package email will provide you with a comprehensive overview of what to expect, guiding you through the next steps. You’ll receive another email asking for your WordPress login credentials. Additionally, we grant you exclusive access to our round-the-clock support, accessible through a unique code tailored just for you.
What happens to my WordPress credentials after i send them to you?
Your security is paramount to us, which is why sharing your WordPress credentials is done through a secure and unique process. We utilize a self-destructible email mechanism that automatically erases the email containing your credentials after 24 hours.
Do I need to share my WordPress username and Password every time I change them?
With our system, you’ll only need to share your WordPress credentials once during the initial setup. Subsequently, if you decide to change your login information for security purposes, there’s no need to go through the sharing process again. This streamlined approach simplifies communication and prevent inconveniencing you with unnecessary credential sharing multiple times.
Do you offer discount prices?
At our core, we prioritize providing outstanding value without compromising quality. While we don’t offer discounts, it’s because our pricing is meticulously structured to already deliver more than competitive rates. We believe in offering transparent and fair pricing that reflects the high level of service and expertise you receive, ensuring you always receive the best possible value.
How secure is your online payment portal?
Our secure payment portal is powered by Stripe, a globally recognized and trusted payment gateway. Stripe employs state-of-the-art encryption and security protocols, ensuring that your payment information is kept confidential and protected from any potential breaches. With Stripe’s industry-leading security measures, you can have peace of mind knowing that your transactions are handled with the utmost safety and integrity, making your experience with us secure and worry-free.
How to cancel my subscription?
We prioritize flexibility and convenience for our users. You can easily cancel your membership by reaching out to our dedicated support team or using the self-service portal provided in your invoice through Stripe. This streamlined approach provides multiple options to manage your subscription according to your preference. Whether you choose to engage directly with our support or utilize the self-service portal, you have the ability to cancel your subscription any time.
I purchased an annual plan and now considering to update it, is that possible?
Yes, we understand that your needs might evolve over time. If you’re an annual subscriber and wish to upgrade your subscription, our dedicated support team is here to assist you every step of the way. Simply contact us, and we’ll guide you through the seamless process of upgrading to a plan that better aligns with your current requirements. Your satisfaction is our priority, and we’re committed to ensuring that you have the flexibility to tailor your subscription to your changing needs.
Are there any hidden fees?
Transparency is at the heart of our values, and that’s why we proudly uphold a zero-hidden-fees policy. We believe that hidden fees are not only unfair but also go against our commitment to providing an ethical and honest service. With us, you can trust that the price you see is the price you pay, without any unpleasant surprises. Our approach reflects our dedication to fostering trust, ensuring you have a clear and honest experience throughout your journey with us.